Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Best Online Casinos. Write to us at [email protected] and a person will read your message. We answer questions about what we publish — how a welcome bonus works, why a site is ranked where it is, what a wagering requirement means in practice, whether something we wrote is still accurate. We are a research and comparison publisher, not a casino, so there are some things we genuinely cannot do, and it is fairer to say that up front than to let you wait on a reply that will not solve your problem.
A note on how we make money, because it matters when you contact us about a ranking: some of the links on this site are commercial, and the publisher may earn a commission when a reader opens an account through one. Commission does not buy a position in our lists, and it does not stop us publishing a drawback. If you think a specific placement looks bought, say so in your email and we will explain the reasoning behind it.
What to put in your message
The more precise you are, the faster we can be useful. A one-line "your review is wrong" takes several exchanges to resolve; a message with the details below usually takes one.
- The page or casino you are writing about, and the date you read it.
- The exact claim or term you are questioning — a quoted line beats a paraphrase.
- What you saw instead, and where: a screenshot of the terms page, a dated email, a chat transcript.
- Your state, if the question involves availability, payments or legality. Rules differ enormously across the US.
- What outcome you want: a correction, an explanation, or a pointer to the right complaints channel.
Please do not send full card numbers, Social Security numbers, bank credentials or account passwords. We never need them, and we will ask you to resend with them removed. Redact everything except the detail that supports your point.
Questions we answer most often
Bonus terms and how the math works
This is the bulk of our inbox. Readers write in confused by a headline percentage, and the confusion is usually about the conditions sitting under it rather than the number itself. Raging Bull advertises 410% up to $10,000 plus 50 free spins; Uptown Aces advertises 600% for new players; Slots and Casino advertises 500% up to $2,500 across three deposits. Those are the casinos' own advertised figures, and none of them are cash you can withdraw on arrival.
Before you email, check the five things that decide what a bonus is actually worth:
- Wagering requirement — the multiple of the bonus, or bonus plus deposit, you must stake before a withdrawal is possible. Read whether it applies to the bonus alone or to both.
- Maximum bonus bet — a per-spin or per-hand cap while a bonus is live. Breaching it is the most common reason a withdrawal gets voided.
- Bonus expiry date — how many days you have to clear the requirement before the balance is removed.
- Cashout limit — a ceiling on what you can convert from bonus winnings, often expressed as a multiple of the deposit. This is where "up to $10,000" and reality part company.
- Game weighting — slots usually count 100%, while blackjack, roulette and baccarat often count far less or not at all.
Magician Bet's headline is different in kind: 101% with no wagering attached. A no-wagering offer removes the playthrough problem but typically carries its own conditions — minimum deposit, eligible games, a cap on the bonus amount — so it is still worth reading the terms rather than assuming nothing applies. If you cannot find the terms page for an offer we describe, email us and we will point you to it.
Free spins, no-deposit offers and what they cost
Free spins attached to a welcome package, like the 50 spins bundled with Raging Bull's package or the 50 on Cash Chaser with Slots of Vegas' 375% offer, require a qualifying deposit first. They are not a no-deposit offer, and we do not describe them as free in our reviews. A genuine no-deposit offer needs no funds from you to trigger, but almost always comes with tight wagering, a low maximum cashout and a short expiry. Sweepstakes-style promotions work on a separate model again — Card Crush's mystery coins and cards, Zumba Cards' 250% up to 250 SC and Amazon Jackpots' bundle of posters, sweeps coins and a bonus wheel for $20 use virtual currencies rather than direct cash stakes, and redemption rules differ from a standard real-money casino. If our write-up of any of these is unclear about which model applies, that is a fair thing to flag.
Deposits, withdrawals and timing
We can explain how a payment method generally behaves; we cannot see your account or move your money. Broadly, what US players encounter:
| Method | Typical use | What to check before you rely on it |
|---|---|---|
| Debit card | Deposits, sometimes withdrawals | Issuer may decline gambling merchant codes |
| Credit card | Deposits only at most sites | Some issuers treat it as a cash advance with fees and interest |
| ACH / eCheck | Deposits and withdrawals | Bank clearing time sits on top of the casino's own processing |
| Bank transfer | Larger withdrawals | Minimum withdrawal amounts and possible flat fees |
| E-wallets | Faster payouts where offered | PayPal availability is not universal and varies by operator and state |
Two timings get confused constantly. The pending or review period is the casino's internal check before it releases funds; the banking time is what your provider adds afterward. Advertised payout speeds describe the first, not the total. A minimum deposit may be as little as a few dollars, while minimum withdrawal amounts and weekly or monthly withdrawal limits are frequently much higher — worth reading before you fund an account, not after.
Verification, held withdrawals and disputes
If a payout is stuck, the cause is usually KYC. Licensed operators must verify identity, and many run source-of-funds checks on larger sums. Expect requests for photo ID, a recent utility bill or bank statement, and confirmation of the payment method used. Uploading clear, in-date documents the first time is the single biggest thing you control.
We are not a regulator and we cannot order a casino to pay you. What we can do is help you read the term being cited against you and tell you where the complaint belongs. The sequence that works:
- Raise it in writing with the casino's support team and keep the ticket reference.
- Ask for the operator's formal complaints procedure and the specific clause relied on.
- If unresolved, escalate to the regulator or licensing body named in the site's footer, or to any alternative dispute resolution provider it lists.
- Tell us what happened. Patterns across multiple readers do influence how we rate a site.
Games, software and RTP questions
We also field questions about the catalogue itself. Slots dominate most US real-money lobbies, including progressive jackpots that pool across games; table games cover blackjack, roulette and baccarat in RNG form; live dealer rooms stream real tables with human croupiers and different table limits. Return to player (RTP) is a long-run theoretical percentage, not a promise about your session, and volatility describes how that return is distributed — high-volatility slots pay rarely and larger. Random number generators are the mechanism behind RNG titles, and their testing is a licensing matter rather than something we verify ourselves. If you want to know which software providers supply a lobby, check the provider filter in the game menu; if the information we publish contradicts what you see, write to us.
Beyond casino games: the other products these brands run
Several operators we cover sell more than a casino lobby, and the terms rarely carry across. BetUS, whose headline is 200% up to $4,000 for new players, is a sportsbook-led brand with racing and casino sections alongside; Bets.FM advertises a 225% deposit bonus up to 1 BTC with 225 free spins and handles crypto-denominated balances, which brings currency conversion and volatility into the picture. Sweepstakes brands such as Card Crush, Zumba Cards and Amazon Jackpots run coin-package and social-play models rather than direct cash wagering. A sportsbook bonus usually clears against odds-based turnover with minimum-price rules, not slot playthrough, and loyalty schemes, cashback and VIP rewards are often calculated separately for each product. If you are contacting us about a bonus, tell us which product it came from — it changes the answer.
Legality, eligibility and what we will not advise on
You must be at least 21 to gamble online in most US jurisdictions, and 18 in a small number — the operator's terms and your state's rules govern. There is no single federal licence for online casinos. Regulation sits at state level, so an operator authorized in one state may be unavailable or unlawful to use in another, and accepting sign-ups from a US address is not the same as being authorized to serve players there. Geolocation checks, state residency and account-name matching all apply. We publish what we can verify and flag what we cannot; we do not tell individual readers whether their own play is lawful where they live, because that depends on facts we cannot confirm. Check your state regulator directly.
We cover restrictions and self-exclusion in our reviews, and readers outside the US sometimes reach us looking for sites outside a particular self-exclusion scheme — our guide to casinos not covered by GamStop explains that landscape, though it is not a route around a US state self-exclusion program.
If gambling has stopped being fun
Contact us and we will point you to support, but you do not need to wait for our reply. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across the US, with text and chat options. Most licensed operators let you set deposit and loss limits, take a cooling-off period, or self-exclude; state programs run separate exclusion lists. Blocking software installed on your own devices adds a layer that is harder to undo in the moment. Gambling is entertainment that costs money, and no site or strategy makes it a way to earn.
What happens after you write
Messages go to a member of the editorial team rather than an automated queue. We aim to reply within two business days, and slower around holidays. Correction requests are checked against the operator's published terms before we change anything, so those can take longer — when we do amend a page, we update the fact-check date on it. Marketing pitches and link-exchange requests are read and mostly not answered; partnership enquiries should say plainly what is being proposed. Pages carry the name of the editor responsible, and our current reviews were last verified on Sep 25, 2026 by Alyssa Dawson.
If you are not sure your question fits any of the above, send it anyway. A short email asking whether a particular bonus condition means what you think it means is exactly the kind of thing this address is for.